Returns & Refund Policy
Because all ONA wallpapers are produced on demand, we generally do not accept returns or exchanges once an order has been ordered. Each wallpaper is printed specifically for the customer after the order is placed.
However, exceptions may apply if the product arrives damaged or contains a manufacturing or printing defect.
Damaged or Defective Products
If your wallpaper arrives damaged or you notice a printing issue, please contact us as soon as possible, preferably within 48 hours of receiving your order.
When contacting us, please include:
Your order number
Clear photos showing the defect or damage
Photos of the packaging if applicable
This information helps us review the situation quickly. Each case is assessed individually, and we will work with you to find a reasonable solution, which may include a replacement or a refund depending on the circumstances.
You can contact us at:
Email: info@ona.services
Refunds (If Approved)
If a refund is authorized after review, it will be issued to the original payment method used for the purchase.
Please note that shipping charges, if applicable, may not be refundable.
Questions
If you have any questions regarding returns or refunds, feel free to contact us at any time:
Email: info@ona.services